Privacy Policy
Last updated: 17 June 2026
By creating an account, using our software, or visiting our website, you confirm that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Service. The Service is intended only for adults aged 18 and over (see Section 12).
1. About This Policy
This Privacy Policy ("Policy") explains how Laxar LLC ("we," "us," "our," or "Laxar"), a limited liability company organized under the laws of the Kyrgyz Republic, collects, uses, stores, and discloses your personal information when you:
- play Skyrim Role Play (the "Game"), our multiplayer modification ("mod") for the original game The Elder Scrolls V: Skyrim;
- use our game launcher; or
- use our website at skyrimonline.com (the "Website").
The Game, the launcher, and the Website are referred to together as the "Service."
Skyrim Role Play is an independent multiplayer mod. It is not affiliated with, endorsed by, or connected to ZeniMax Media or Bethesda Softworks, the owner of The Elder Scrolls V: Skyrim. A legitimate, licensed copy of the original game is required to play; we do not provide it. This Policy covers only the personal information that we control as the operator of the Service. It does not cover the practices of Bethesda or any other third party.
This Policy forms part of, and should be read together with, our User Agreement at https://skyrimonline.com/user-agreement.
2. About Us and How to Contact Us
Our role. We are the data controller for the Service. This means we decide why and how your personal information is processed, and we are responsible for it.
Contact for privacy matters.
- Email: [email protected]
- Postal: Laxar LLC, 118 Baitik Baatyra Street, Floor 1, Pervomaysky District, Bishkek, Kyrgyz Republic
Handling your requests. Before acting on a request about your personal information, we will take reasonable steps to verify your identity, and we may ask for additional information to do so. We will respond within the time required by applicable law. If you have a complaint, we would appreciate the chance to address it first, but you also have the right to contact your local data protection authority (see Section 11).
3. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or in the law. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Service or by email before the changes take effect. We encourage you to review this Policy periodically.
4. What Personal Information We Process, Why, and for How Long
We process only the personal information needed for the purposes described below. The table sets out each purpose, the information involved, our legal basis under the EU/UK GDPR, and how long we keep the information.
| Purpose | Information we process | Legal basis (GDPR) | Retention |
|---|---|---|---|
| Registering and managing your account | Email, username, hashed password, IP address | Performance of our contract with you | While your account is active (see the inactivity rule below) |
| Operating the Game and its features | Character(s), progression, statistics, in-game balances and items, settings, session and connection data, IP address, device/HWID identifier, in-game text chat (a limited buffer of recent messages), live voice (not recorded) | Performance of our contract with you | While your account is active |
| Processing payments and purchases of premium features, cosmetics, and Sweet Coin (in-game currency) | Email, username, purchase records, amounts, dates, transaction identifiers (card details are handled by our payment provider and are not stored by us) | Performance of a contract and compliance with a legal obligation (accounting and tax) | Purchase and transaction records kept as required by applicable accounting and tax law |
| Keeping the Service secure and fair: preventing and detecting cheating, exploits, fraud, abuse, ban evasion, and the use of multiple accounts | IP address, connection and authentication logs, device/HWID identifier, moderation and enforcement records (warnings, reports, kicks, bans, appeals) | Our legitimate interests in a secure and fair Service (and legal obligations where applicable) | As long as necessary for these purposes, including after an account is closed, suspended, or banned, to prevent ban evasion and maintain moderation records |
| Providing support and handling your communications | The contents of your messages and any information you provide (support tickets, reports, appeals, emails) | Performance of a contract and our legitimate interests | For a reasonable period after your request is resolved |
| Understanding and improving the Service | Usage and analytics data, including via cookies | Your consent (for non-essential analytics), or our legitimate interests | For as long as necessary for analysis, then deleted or aggregated |
| Sending marketing communications | Email, username | Your consent | Until you unsubscribe or withdraw consent |
| Complying with the law and protecting our rights | Any of the above, as relevant | Compliance with a legal obligation and our legitimate interests | As required by applicable law |
Consent. Where we rely on your consent (for example, for non-essential cookies or marketing), we collect it through a clear affirmative action, such as ticking an "I agree" box, and you can withdraw it at any time. Withdrawing consent does not affect processing carried out beforehand.
Special-category data. We do not seek to process special categories of personal information (such as data revealing health, religion, or political opinions). If such data accidentally comes into our possession, we delete it.
Providing information is your choice. You are not legally required to provide your personal information, but if you do not, we may be unable to provide some or all of the Service.
Inactivity. If your account is inactive (no login or interaction) for an extended period, we may delete or anonymize the associated personal information, except where we must keep it for the purposes above (such as security or legal obligations).
5. Cookies and Similar Technologies
Our Website uses cookies and similar technologies. Strictly necessary cookies are required for the Website to function and are used on the basis of our legitimate interest in operating it. We use other cookies (such as analytics or preference cookies) only with your consent, which you can give or refuse through our cookie banner and manage in your browser settings. Some third parties integrated into our Website may set their own cookies under their own policies.
6. Who We Share Your Information With
We do not sell your personal information, and we do not allow third parties to use it for their own marketing. We share it only as described below.
Service providers. We rely on trusted third parties to operate and protect the Service. They process personal information only on our instructions and under written contracts. They include:
| Provider | What it does | Information it receives |
|---|---|---|
| Third-party payment provider | Processes purchases of premium features, cosmetics, and Sweet Coin (in-game currency) | Email, username, transaction data |
| Cloudflare | Delivers and accelerates the Website and protects it against attacks; processes connection data to do so | IP address, connection data |
| Google LLC (Google Analytics) | Helps us understand how the Service is used so we can improve it | Usage and analytics data |
Other players. Your username and in-game activity are visible to other players as part of normal gameplay, and your voice is audible to others while voice chat is active.
Legal and safety. We may disclose information where we believe in good faith it is necessary to comply with the law or a lawful request from authorities, to enforce our terms, or to protect the rights, safety, and property of us, our users, or others.
Business transfers. In a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to this Policy.
7. Automated Decision-Making
We do not process your personal information in a way that subjects you to a decision based solely on automated processing, including profiling.
8. Where We Store Your Information and International Transfers
We host the personal information we collect within the European Economic Area (EEA).
However, Laxar LLC, the controller responsible for the Service, is established in the Kyrgyz Republic, which has not received an "adequacy decision" from the European Commission or the United Kingdom. This means your personal information may be accessed and processed from the Kyrgyz Republic, and some of our service providers may process it in other countries.
Where personal information of users in the EEA or the UK is transferred to, or accessed from, a country without an adequacy decision, we put appropriate safeguards in place, such as Standard Contractual Clauses approved by the European Commission and the UK authorities, together with additional technical and organizational measures. You may contact us for more information about these safeguards or for a copy of them. We do not treat your mere use of the Service as your consent to these transfers.
9. How We Protect Your Information
We use technical and organizational measures designed to protect your personal information, including encryption of data in transit (SSL/TLS), hashing of passwords, firewalls, access controls limited to authorized staff under confidentiality obligations, and not storing voice audio. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you and the relevant authorities as required by law.
10. Data Retention
We keep personal information only for as long as necessary for the purposes set out in Section 4, after which we delete it or irreversibly anonymize it. Voice chat is never retained, because audio is transmitted live and not recorded. Some information, in particular moderation, ban, and security records, may be kept for longer, including after an account is closed, where necessary to prevent ban evasion, investigate recurring abuse, comply with the law, or defend legal claims.
11. Your Rights
Depending on where you live, you may have some or all of the following rights:
- Access — obtain a copy of the personal information we hold about you.
- Rectification — have inaccurate or incomplete information corrected.
- Erasure — have your information deleted in certain circumstances.
- Restriction — limit how we use your information in certain circumstances.
- Portability — receive certain information in a portable format, or have it sent to another provider.
- Objection — object to processing based on our legitimate interests, and to direct marketing at any time.
- Withdraw consent — where we rely on consent, withdraw it at any time.
To exercise any of these rights, contact us using the details in Section 2 with the subject "Personal Data Request." We may verify your identity first and will respond within the time required by applicable law (generally one month under the GDPR). Exercising these rights is free, although we may charge a reasonable fee or decline requests that are manifestly unfounded or excessive.
These rights are not absolute. Where the law permits, we may retain or continue to process certain information after assessing your request, for example where it is necessary for security and the prevention of fraud, cheating, and ban evasion; for the establishment, exercise, or defense of legal claims; or to comply with a legal obligation. In such cases we will keep only what is necessary, restrict or delete the rest, and explain the reason for any partial refusal.
If you are in the EEA or the UK, you also have the right to lodge a complaint with your local data protection authority.
12. Age Restriction
The Service is intended only for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will delete it. If you believe a minor has provided us with personal information, please contact us.
13. Third-Party Links and Services
The Service may contain links to third-party websites and services that we do not operate or control, and the Game is a mod for a third-party game (The Elder Scrolls V: Skyrim). This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to read their privacy policies.
14. Contact Us
Laxar LLC 118 Baitik Baatyra Street, Floor 1, Pervomaysky District, Bishkek, Kyrgyz Republic Email: [email protected]